Refunds

• Change of Mind: For change-of-mind purchases, we offer store credit for the value of the goods (excluding shipping) if returned within 7 days.

• Faulty, Damaged, or Incorrect Items: If your item arrives faulty, damaged, or incorrect, please contact us at admin@lalalandkids.com.au within 7 days. After assessment, we will provide either a replacement or a full refund.

Returns

At Lala Land Kids, we want you to be happy with your purchase. If you change your mind, we offer a store credit for the value of the goods (excluding shipping) if returned within 7 days. To be eligible, items must be:

​

• Unworn, undamaged, and in original packaging

• Returned within 7 days of purchase with the order number

 

Store credit is valid for 12 months.

Sale and discounted items are non-returnable for change of mind or incorrect choice.

For faulty or damaged items, please email us within 7 days at admin@lalalandkids.com.au. After assessment, we will either replace the item or issue a refund.

​

Exchanges

If you need to exchange an item (e.g., wrong size or color), email us within 7 days with your order number to receive a Return Authorization Number. Returns without this number will not be accepted.

​

• Customers are responsible for both-way shipping costs.

• If exchanging, please include a self-addressed, pre-paid parcel or additional shipping charges may apply.

• If not exchanging, we will issue store credit (valid for 6 months).

​

Sale and discounted items cannot be exchanged or returned due to change of mind or incorrect choice.

​