Store Policy

Effective Date: [13/03/2025]

At LaLa Land Kids we are committed to protecting your privacy. This Privacy Policy explains
how we collect, use, disclose, and safeguard your personal information when you visit our
website, www.lalalandkids.com.au (the "Site') or use our online services. By accessing
and using our Site, you agree to the practices outlined in this Privacy Policy. If you do not
agree to this privacy policy we recommend that you do not use this site.

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1. Information We Collect
We collect personal and non-personal information when you interact with our Site, including
when you make a purchase, create an account, or contact us for support. We may collect
the following types of information:

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A. Personal Information
Personal information is information that can identify you as an individual. We collect personal
information that you provide to us, such as:

• Name

• Email address

• Mailing address (billing and shipping)

• Phone number

• Payment information (credit card details)

• Order history

• Account information (username, password)

 

B. Non-Personal Information
We may also collect non-personally identifiable information, including:

• IP address

• Device information (e.g., browser type and version)

• Usage data (e.g., pages viewed, time spent on our website)

• Cookies and similar technologies (see Cookies Policy below)

 

1. How We Use Your Information
We use your information for various purposes, including:

• Order processing: To fulfill and process your orders, including shipping and returns.

• Customer support: To provide assistance and respond to inquiries.

• Website improvement: To analyse and enhance our website and services.

• Marketing communications: To send you promotional offers, newsletters, or updates (with your consent, where required by law).

• Legal compliance: To comply with legal obligations and enforce our policies.

 

2. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our Site.
Cookies are small text files placed on your device to store information about your
preferences and to help us analyse website traffic.
You can control or disable cookies through your browser settings. However, disabling
cookies may affect the functionality of our Site.
For more details, please refer to our Cookies Policy.

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3. Sharing Your Information
We may share your personal information with third parties to assist in providing services to
you. These include:

• Payment processors (e.g., Stripe, PayPal) for transaction processing.

• Shipping and delivery providers (e.g., Australia Post) to fulfill orders.

• Marketing platforms (e.g., Mailchimp) for promotional communications.

• Web analytics services (e.g., Google Analytics) to monitor and analyse the performance of our website.

 

We do not sell, rent, or trade your personal information to third parties for marketing
purposes without your explicit consent.

 

4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or
unauthorized access. However, no method of data transmission or storage is completely
secure, and we cannot guarantee absolute security.

 

5. Your Rights and Choices
Under the Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the
following rights regarding your personal information:

 

A. Access and Correction
You have the right to request access to the personal information we hold about you. You
may also request corrections to any inaccurate or incomplete information.

 

B. Deletion of Data
You may request the deletion of your personal data, subject to certain exceptions (e.g.,
where we are required to retain the data for legal purposes).

 

C. Opt-Out of Marketing Communications
You can opt-out of receiving marketing communications from us at any time by using the
"unsubscribe" option in our emails or by contacting us directly.
To exercise any of these rights, please contact us at [admin@lalalandkids.com.au].

 

6. Children's Privacy
LaLa Land Kids does not knowingly collect personal information from children under the age
of 13. If we learn that we have inadvertently collected personal data from a child under 13,

we will take steps to delete it as soon as possible. If you believe we have collected such
information, please contact us immediately.

 

7. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us.
We are not responsible for the privacy practices of those websites. We encourage you to
review their privacy policies before submitting any personal information.

 

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal
obligations, or industry standards. Any updates will be posted on this page, and the
Effective Date at the top will be revised accordingly. We encourage you to review this
Privacy Policy periodically to stay informed about how we protect your personal information.

 

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we
handle your personal information, please contact us:

 

LaLa Land Kids
admin@lalalandkids.com.au