Shipping & Returns

Shipping Information

Orders are processed and shipped within 2–6 business days via Australia Post with a tracking reference.
Once shipped, items become the purchaser’s responsibility. For lost, misplaced, or stolen packages, please contact the courier using the tracking details provided in your shipping confirmation email.
Customers are responsible for providing accurate shipping information (address, contact details). Once shipped, the delivery address cannot be changed.
If an order is returned to sender, the customer will be responsible for re-shipping costs.

Free shipping within Australia for orders over $150.

For any shipping inquiries, contact us at admin@lalalandkids.com.au

Returns & Exchanges

Returns

At Lala Land Kids, we want you to be happy with your purchase. If you change your mind, we offer a store credit for the value of the goods (excluding shipping) if returned within 7 days. To be eligible, items must be:

Unworn, undamaged, and in original packaging
Returned within 7 days of purchase with the order number

Store credit is valid for 12 months.

Sale and discounted items are non-returnable for change of mind or incorrect choice.

For faulty or damaged items, please email us within 7 days at admin@lalalandkids.com.au. After assessment, we will either replace the item or issue a refund.

Exchanges

If you need to exchange an item (e.g., wrong size or color), email us within 7 days with your order number to receive a Return Authorization Number. Returns without this number will not be accepted.

Customers are responsible for both-way shipping costs.
If exchanging, please include a self-addressed, pre-paid parcel or additional shipping charges may apply.
If not exchanging, we will issue store credit (valid for 6 months).

Sale and discounted items cannot be exchanged or returned due to change of mind or incorrect choice.