Returns
At Lala Land Kids, we want you to be happy with your purchase. If you change your mind, we offer a store credit for the value of the goods (excluding shipping) if returned within 7 days. To be eligible, items must be:
▪ Unworn, undamaged, and in original packaging
▪ Returned within 7 days of purchase with the order number
Store credit is valid for 12 months.
Sale and discounted items are non-returnable for change of mind or incorrect choice.
For faulty or damaged items, please email us within 7 days at admin@lalalandkids.com.au. After assessment, we will either replace the item or issue a refund.
Exchanges
If you need to exchange an item (e.g., wrong size or color), email us within 7 days with your order number to receive a Return Authorization Number. Returns without this number will not be accepted.
▪ Customers are responsible for both-way shipping costs.
▪ If exchanging, please include a self-addressed, pre-paid parcel or additional shipping charges may apply.
▪ If not exchanging, we will issue store credit (valid for 6 months).
Sale and discounted items cannot be exchanged or returned due to change of mind or incorrect choice.
