Pony Raglan Kids Sweatshirt

▪ Orders are processed and shipped within 2–4 business days via Australia Post with a tracking reference.

▪ Once shipped, items become the purchaser’s responsibility. For lost, misplaced, or stolen packages, please contact the courier using the tracking details provided in your shipping confirmation email.

▪ Customers are responsible for providing accurate shipping information (address, contact details). Once shipped, the delivery address cannot be changed.

▪ If an order is returned to sender, the customer will be responsible for re-shipping costs.

 

🎁 Free shipping within Australia for orders over $100.

For any shipping inquiries, contact us at 📧 admin@lalalandkids.com.au

Returns

At Lala Land Kids, we want you to be happy with your purchase. If you change your mind, we offer a store credit for the value of the goods (excluding shipping) if returned within 7 days. To be eligible, items must be:

 

▪ Unworn, undamaged, and in original packaging

▪ Returned within 7 days of purchase with the order number

 

Store credit is valid for 12 months.

Sale and discounted items are non-returnable for change of mind or incorrect choice.

For faulty or damaged items, please email us within 7 days at admin@lalalandkids.com.au. After assessment, we will either replace the item or issue a refund.

 

Exchanges

If you need to exchange an item (e.g., wrong size or color), email us within 7 days with your order number to receive a Return Authorization Number. Returns without this number will not be accepted.

 

▪ Customers are responsible for both-way shipping costs.

▪ If exchanging, please include a self-addressed, pre-paid parcel or additional shipping charges may apply.

▪ If not exchanging, we will issue store credit (valid for 6 months).

 

Sale and discounted items cannot be exchanged or returned due to change of mind or incorrect choice.